IT Solutions
We will help you transform your business by increasing your productivity and security.
Managed Services
We optimize your business with technology. From equipment installation to software development, we offer tailored solutions to increase your productivity and security.
Support Options
Remote support 8 x 5 (during 8 working hours, 5 working days a week), response time within 24 hours.
Remote support 8 x 5 (during 8 business hours, 5 business days a week), response time within 8 hours.
On-site support 8 x 5 (during the 8 working hours)
Remote support 24 x 7 (24 hours a day, 7 days a week), response time within 4 hours.
Support Levels
We have different Support Levels for your Company:
base support, logs the incident or failure of the users and tries to resolve it; if escalations are needed, it goes to the next level.
When the incident exceeds the knowledge of the first level, it is escalated to the solution group to resolve and close the incident; if further escalation is required, it goes to the specialized level.
Specialized level is a group that has extensive experience in analysis and specific solutions.
Support from the support team or manufacturer support, where information is supplemented for complex solutions.
At Pcs Lan Support, we are committed to ensuring our customers' satisfaction. Therefore, we provide comprehensive solutions tailored to the needs of each company, enabling them to achieve their strategic objectives.